This letter was in my mailbox today, and it was so ridiculous that I had to share it. American Express wanted to thank me for my continued business, and inform me of some changes to their AutoPay service. These terms of service updates are pretty standard, but the usually come with a copy of the new terms of service.

This letter didn’t have the little booklet that all the ones I’ve ever gotten came with, and didn’t even spell out what most of the changes were:

• “The last sentence of the first paragraph … is deleted.” What exactly did it say (not just that it refrenced something else that you didn’t send me either), and why has it been deleted?
• “The first sentence of the second paragraph of section 1.C … is changed to read:” Changed from what?
• “All other Program Terms remain unchanged and in effect.” Thanks for the info, but it would be nice to read them for context. A copy of the old terms for comparison would be great, but at the very least, I should get a copy of the new terms.

They say that “In general, the changes clarify certain aspects of the program…” but they did their best to make those changes as unclear as possible.