For a number of years now, I’ve expounded on the virtues of the Brookstone Super Size Family Umbrella. I’ve called it a sturdy umbrella with an exceptional warranty. Even though it is expensive, I’ve been happy with its size and compact profile when folded, and I’ve appreciated its lightweight frame.
Not anymore.
I lost one of these during the winter, so I went into the store to buy a new one. The new model was even lighter than my first ones, and seemed to have a better opening mechanism. Unfortunately, the first time I took it out in the rain a light gust broke one of the supports. I brought it back to the store, and I was told that the warranty had been switched to one year. It seems illegal to change warranty terms after the purchase, but I didn’t need to fight that fight, as I’d just bought it the previous month. So, a bit annoyed, I took the new one home. Of course, I expected it to protect me from the rain.
I took it out a few times, and it served its purpose. In fact, today was one more opportunity to use it. Unfortunately, the first gust caused what can only be described as catastrophic failure. This time four supports broke and half of the umbrella collapsed.
Now, wet and angry, I’ve decided I’m bringing it back and getting a refund. No more Brookstone umbrellas for me.
